Tracker Order Management

Order management solutions

With the rapid growth of online shopping, the demand from consumers for simple, frictionless sales interactions has grown exponentially. Without the right order management software, customers will go elsewhere.

But there are other implications for your business if you don’t make the most of your order management systems. You can miss out on valuable customer data, which can cost you the opportunity to up- or cross-sell more products.

Core Components

Think of these modules as your foundations. They’ll save you time and help your business run smoothly. That's why we give you automatic access to all core components from day one.

Extension Options

As your business evolves, your requirements will change too. And we're here to grow with you. Our extension options mean you can add all the extras you need, just when you need them.

Customisation

We appreciate that one-size-fits-all approaches don't work. So, as well as our flexible module system, we also offer bolt- ons. These customized extras could include e-commerce, or other specialized integrations.

Service that flows

Ensure that your entire order management process is right, from front-of-house to behind the scenes, and keep your customers coming back.

Track your orders from across your sales channels, whether that’s online or face-to-face. Maintain tight order processing schedules and be able to react to ad-hoc requirements rapidly. With complete customer order histories and a complete overview of stock availability at your fingertips, you can make personalised recommendations to your customers on the fly, maximising sales and profits.

Whether your customers are retail, B2B or ecommerce, Tracker order management systems make order operations smoother, faster and more accurate for your team and customer alike.

What is an order management system

Managing sales order processing from start to finish, order management systems gather information from across your sales channels and process the data into one integrated system. It provides a comprehensive overview of orders achieved, ensuring a smooth flow throughout the manufacturing, picking, packing and dispatching processes.

Whilst a customer relationship management system can track your interactions with customers, order management systems help to improve the effectiveness of the sales process. It also helps to reduce errors and delays caused by manual handling or orders, for an improved customer experience.

Centralised & Secure Systems

Tracker offers an end-to-end order management system tailored to your individual needs. Just one screen shows complete visibility of sales orders across all sales channels. Lose the need for paper and spreadsheet-based systems that hold up your processes, and see the tasks that need completing quickly.

Key features

1. Sales Maximise sales and profitability across all your sales channels with automation tools, managed customer price lists and marketplace integration.

2. Stock control – Manage stock visibility and traceability across all locations in real-time for accurate stock level management and accurate customer ordering.

3. Purchasing – Stock visibility and order tracking reduces over- or under-stocking, enables forecasting and calculates true product costs.

4. CRM – See a complete history of customer interactions to maximise sales and profits.

5. Marketing insights –  Use customer insights from your integrated system for lead generation with automated and targeted campaigns.

6. Business intelligence –  Get secure access to all your data for improved business insights to help your business grow.